Play responsibly, stay safe
99 baji believes the best way to enjoy gaming is to play within your limits. On this page you can learn how to protect yourself, recognise warning signs, and get support when needed.
Age requirement and account protection
The minimum age to open an account and take part in any betting activity at 99 baji is 21. This is not an optional policy — it is a mandatory condition for all users. Age is verified at registration and additional verification may be requested at any time.
If anyone under 21 attempts to use the account of a known adult, this is a direct breach of our terms and conditions and may result in the account being permanently closed. Family members are responsible for ensuring that minors cannot access their account or device.
To learn more about our platform, you can read the About Us page, which covers 99 baji's services and values.
Tools to keep yourself in control
99 baji gives you the ability to manage your own gaming habits. Using the tools below, you can handle your betting activity in a conscious and informed way.
Set a deposit limit
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set it may take a short time to come into effect, but increasing it requires a longer waiting period.
Session time limit
Decide in advance how long you will play in one sitting. Once the set time has passed, the platform will automatically alert you, and you can end the session if needed.
Self-exclusion
Block access to your own account for a set period — from one week up to permanently. During self-exclusion, account access is completely disabled.
Review your gaming history
View the complete history of your deposits, withdrawals, and betting activity. Reviewing your own habits helps you spot potential problems early.
Direct support
For any issue, contact 99 baji's 24/7 live chat or email support. The support team responds in both Bengali and English.
Take a break
Take a temporary break without permanently closing your account — from 24 hours to several weeks. No bonus or promotional messages are sent during the break.
For detailed instructions on using these tools, see the relevant answers on our FAQ page.
Warning signs
If one or more of the following signs apply to you, it may indicate a potential problem. Assess yourself honestly.
- A tendency to repeatedly bet more and more to recover losses.
- Repeatedly going over your set gaming budget and being unable to control it.
- Hiding your betting from family or friends, or lying about it.
- Prioritising betting over daily responsibilities, family, or professional duties.
- Feeling restless, irritable, or anxious when unable to play.
- Borrowing money or breaking into savings to fund betting.
- Being unable to stop or reduce betting despite repeated attempts.
Healthy gaming habits
Betting is simply a form of entertainment — not a source of income. Keeping these simple principles in mind will ensure gaming stays enjoyable.
- Only use money for betting that you can afford to lose without it affecting your daily life.
- Decide before each session how much you will spend and how long you will play.
- Do not treat the chance of a big win as a certainty — the outcome of every game is random.
- Avoid betting when you are upset, tired, or under stress.
- Take regular breaks and spend time with family and friends.
- Do not bet under the influence of alcohol or any other substance.
Where to find support
If you are struggling, do not stay alone. Reach out through any of the channels below — every step is an opportunity to move in the right direction.
99 baji live chat
At any time of day or night, 99 baji's live chat support team is there to listen directly. Get immediate help with setting limits, taking a break, or self-exclusion.
Email support
If you are not comfortable with live chat, write in detail and send an email. The 99 baji support team responds in both Bengali and English and keeps your information confidential.
Family and close ones
Tell a family member or trusted friend about the problem. Support and encouragement from someone close is often the first and most important step, even before professional help.
Professional advice
Talking to a psychologist or counsellor is not a sign of weakness. Mental health services in Bangladesh are now much more accessible than before — seek help from a qualified professional.
Support groups
Being able to talk with others facing the same problem greatly reduces the feeling of being alone. Local or online support groups are a safe place to share experiences.
Self-assessment
Review your own gaming habits regularly. Checking your spending and time each month using 99 baji's account history helps you catch problems early.
99 baji's commitment
99 baji is purely an entertainment platform — gaming here is meant to be enjoyable, not stressful. We believe that ensuring responsible gaming is not the user's responsibility alone; it is also the platform's responsibility.
Our system monitors unusual activity. If necessary, we may reach out directly and may place temporary restrictions on an account — this is done for your protection.
Our privacy policy explains in detail how we keep your data secure and how your information is used in any situation of concern.
Common questions about responsible gaming
If you have more questions about responsible gaming, see the answers below or contact our support team.