99 baji Privacy Policy

99 baji is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes what information we collect when you use the 99 baji website, mobile application, or any related services, how we use that information, and how we keep it secure.

By registering on our platform or using any of our services, you are considered to have agreed to the terms of this Policy. Our Terms and Conditions should be read alongside this Policy, as both documents together define the legal relationship between you and 99 baji.

This Policy applies to all services operated under the domain www.99-baji.cam. Protecting our users is our first priority, and we are always committed to safeguarding the privacy of your information.

99 baji collects information from various sources — both information you provide directly and information generated automatically through your use of the platform.

2.1 Information You Provide

We collect the following information during account registration and use of our services:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• bKash, Nagad, or Rocket mobile number (for transactions)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device type
• Platform activity logs — login times, bet history, game sessions
• Data collected through cookies and similar tracking technologies
• Referral source and navigation information

2.3 Information Received from Third Parties

In some cases we may receive information from legitimate third-party sources, such as identity verification services, payment processors, and fraud prevention service providers.

99 baji uses collected information only for specific and legitimate purposes. We will never use your information for any other purpose without your consent.

• Account Management: For registration, login, identity verification, and account security.
• Service Delivery: For accepting bets, running games, and processing deposits and withdrawals.
• Customer Support: To respond to your questions or complaints and provide assistance via live chat and email.
• Fraud Prevention: To detect unauthorised activity, money laundering, and multiple accounts.
• Promotional Communications: To inform you about bonuses, promotions, and updates, where you have given your consent.
• Responsible Gaming: To monitor usage patterns and help identify and prevent problematic behaviour.
• Platform Improvement: To analyse user experience and improve service quality.

In accordance with our Responsible Gaming policy, we monitor user activity so that we can provide timely assistance in any at-risk situation. This use of your information is done in your interest.

99 baji takes industry-standard technical and administrative measures to ensure the security of your information.

4.1 Technical Security

• SSL (Secure Sockets Layer) encryption — all data transmission is encrypted.
• Sensitive information such as passwords is stored using one-way encryption (hashing).
• Firewalls and regular security audits.
• Access controls — only authorised staff can access the information they need.

4.2 Administrative Security

• Regular data security training for staff.
• Following the Least Privilege Principle for data access.
• Maintaining procedures to respond quickly in the event of a data breach.

However, transmitting information over the internet is not completely secure. We provide the best protection we can, but we cannot guarantee complete security for data transmission. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

99 baji does not sell your personal information. However, in certain circumstances information may be shared with trusted third parties.

5.1 When Data Is Shared

• Payment Services: Information required to process transactions via bKash, Nagad, and Rocket.
• Identity Verification Services: For account validation and fraud prevention.
• Game Software Providers: Only limited information necessary for running games.
• Customer Support Platforms: For providing live chat and support services.
• Analytics Tools: For improving platform performance and user experience.

5.2 Legal Obligations

Where required by law or in response to a valid request from a government authority, we may disclose relevant information. In such cases we will provide only the information legally required.

5.3 Business Restructuring

In the event of a company merger, acquisition, or transfer of assets, user information may be transferred. We will notify users before any such change.

99 baji uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the core operation of the service — login sessions, security tokens, and so on. These cookies cannot be disabled.
• Functional Cookies: To remember your preferences and settings — language, theme, and so on.
• Analytical Cookies: To measure and improve platform usage.
• Marketing Cookies: To show you relevant content and promotions based on your interests.

6.2 Cookie Controls

You can control or decline cookies through your browser settings. However, disabling some cookies may limit certain features of the platform. Except for essential cookies, we ask for your consent before using other cookies.

You have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of your consent.

To exercise these rights, please contact our customer support team. We will process your request within 30 working days. In some cases, legal obligations may mean a request cannot be fully fulfilled.

99 baji services are intended only for persons aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

We attempt to verify age during the registration process. If we become aware that information has been collected from a person under the age of 21, that account will be closed immediately and the relevant information deleted.

If you are aware that a minor you know is using our platform, please inform our customer support team.

99 baji retains your information only for as long as is necessary to provide services and meet legal obligations.

• Active Accounts: Information is retained for the entire period the account remains active.
• Closed Accounts: After an account is closed, information may be retained for a specified period for legal, accounting, or fraud prevention reasons.
• Transaction Records: Financial transaction data is kept for a defined period as required by law.
• Communication Logs: Records of customer support communications are kept for a defined period for service improvement and dispute resolution.

Once the specified retention period ends, information is securely deleted or anonymised so that no individual can be identified.

99 baji may update this privacy policy from time to time. Changes may occur due to service updates, legal requirements, or security improvements.

For significant changes, we will notify you via your registered mobile number or email. For minor changes, updating the "Last Updated" date on the website is sufficient.

If you continue to use the platform after a new policy takes effect, you are considered to have agreed to the updated policy. We therefore recommend checking this page regularly. Answers to common privacy-related questions can be found on our FAQ page.

If you have any questions, comments, or requests regarding your information or this privacy policy, please contact our customer support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

To learn more about us and understand how we operate, read our About Us page.